Branches and ATMs on the decline as Aussies move away from cash

Written by on October 21, 2021


Entry to face-to-face factors of contact, corresponding to financial institution branches and ATMs, fell within the final monetary yr, as COVID-19 strikes one other nail within the coffin of money.

The newest figures from the Australian Prudential Regulation Authority (APRA) Factors of Presence statistics for Authorised Deposit-taking Establishments (ADIs) discovered that there have been 447 branches closed within the yr to June 2021 (-9%).

ATMs are disappearing even sooner, with 1,864 shut prior to now 12 months (-19%) as extra clients transfer away from money. Different face-to-face entry factors, corresponding to Australia Publish monetary companies, fell 2% to 4334 year-on-year.

Huge 4 financial institution, ANZ, ditched almost half of its ATMs and closed 1 in 5 branches – essentially the most of all the most important ADIs.

Decline of massive 4 financial institution ATMs in Australia

ATMs Jun-21 Jun-20 YoY YoY (%)
CBA 1,375 1,832 -457 -25%
Westpac 895 1,150 -255 -22%
NAB 630 669 -39 -6%
ANZ 909 1,714 -805 -47%
Complete 7,757 9,621 -1,864 -19%

Supply: APRA.gov.au Factors of Presence Statistics.

Decline of massive 4 financial institution branches in Australia

Department Jun-21 Jun-20 YoY YoY (%)
CBA 875 966 -91 -9%
Westpac 838 917 -79 -9%
NAB 582 630 -48 -8%
ANZ 447 566 -119 -21%
Complete 4,491 4,938 -447 -9%

Supply: APRA.gov.au Factors of Presence Statistics.

Your options to money

For Aussies that depend on face-to-face customer support for his or her banking wants, such because the aged, the decline of branches and ATMs and eventual decline of utilizing money might turn out to be more and more difficult.

For those who’re not the most important fan of latest expertise, that’s comprehensible. It might be price having a relative or pal sit with you and present you how one can use companies, like phone banking and even only a cellular app, as cash-based companies proceed to say no.

It’s exceptional for a financial institution or financial savings account supplier in Australia to not provide clients digital banking choices, corresponding to on-line and phone banking, banking apps and digital pockets entry.

All through the pandemic, companies like tap-and-go funds along with your cellular have been essential in serving to to sluggish the unfold of COVID-19.

Some suppliers could also be sluggish to the uptake of the newest fintech, corresponding to financial savings instruments and reminders. In truth, 14% of checking account suppliers nonetheless haven’t made the shift to Apple Pay, probably the most fashionable contactless cost choices.

As we proceed to maneuver away from face-to-face entry factors, it could be price contemplating evaluating your checking account choices throughout the market.

Listed here are some aggressive choices that presently provide Apple Pay:



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